General
What is the difference between a free and premium listing?
Free listings include basic information about your business, while premium listings offer enhanced visibility, highlighted placement, and additional customization features.
Will my business be visible on Google?
While we are not partnered with any search engines, our SEO-friendly platform increases the likelihood of your business profile being indexed in search engine results. However, we cannot guarantee top rankings.
Will my listing appear on your other websites?
No, your listing will only be visible on our website.
What does "Highlighted Listing Placement" mean?
Highlighted listings are featured at the top of our search results and are marked as "Featured" in industry and state filters.
Can I upgrade my subscription plan?
Yes, you can upgrade your subscription plan at any time.
Can I cancel my membership and get a refund?
Yes, you can cancel your membership and request a full refund within 30 days of completing your business listing submission if you are not satisfied. Please refer to our Terms of Service for more details.
What payment methods do you accept for premium subscriptions?
We accept online banking such as Maybank2u, CIMB Clicks and many more thru FPX by using Bizappay payment gateway.
What happens if my business changes address or contact information?
You can easily update your details through your dashboard to keep your profile accurate and up to date.
Can I update my listing information after it's published?
Yes, you can edit your business profile at any time through your account dashboard.
Can I delete a bad review?
No, you cannot delete reviews yourself. However, you can contact our site administrator to request a review removal. If a review is deemed unfair, inappropriate, or harmful, we will do our best to remove it promptly.
Do you offer customer support?
Yes, our customer support team is available to assist you with any questions or technical issues. Contact us at here.
Do you offer advertising options beyond listings?
Yes, we offer banner ads, sponsored content, and other advertising opportunities to help you further promote your business.
Listing
How do I add my business to the directory?
To add your business, click on the "Add Business" button on your Dashboard. Fill out the required information about your business, upload any relevant media, and submit your listing for approval.
What types of businesses can be listed in the directory?
Our directory accepts listings from a wide range of industries, including retail, services, restaurants, healthcare, and more. If you're unsure whether your business qualifies, please contact our support team.
Can I add a logo and photos to my listing?
Yes, you can upload your business logo and multiple photos to enhance your listing. High-quality images help attract more customers and make your listing stand out.
What information should I include in my business listing?
Include your business name, address, contact information, website URL, operating hours, a brief description, and any images or videos that showcase your business. Adding keywords and categories can help improve visibility.
How long does it take for my listing to be approved?
Our team reviews new listings within 48 hours. Once approved, your listing will appear in the directory. You will receive a confirmation email when your listing is live.
Can customers leave reviews on my listing?
Yes, customers can leave reviews and ratings for your business. Positive reviews can enhance your reputation and attract more customers.
How can I optimize my listing for better visibility?
To optimize your listing, use relevant keywords in your business description, select appropriate categories, and ensure all information is complete and up-to-date. Adding photos and customer reviews can also help.
Can I update my business information after submitting a listing?
Yes, you can update your business information at any time. Log in to your account, navigate to your listing, and click "Edit." Make your changes and save them to update your listing. Each update will remain pending until our team reviews and approves it.
How do I remove or deactivate my listing?
If you want to remove or deactivate your listing, log in to your account and contact our support team to request for removal.
How can I make my listing more visible?
You can upgrade to a premium listing for better visibility and priority placement. Additionally, ensure your listing has complete and accurate information, high-quality images, and relevant keywords.
How do I claim an existing listing for my business?
If your business is already listed but not claimed, click the "Claim Listing" button on the listing page. Follow the verification process to prove ownership and manage the listing.
How do I report incorrect or outdated information in a listing?
If you notice incorrect or outdated information, click on the "Report" button on the listing or contact our support team with the details. We’ll review and address the issue promptly.
Who can I contact for further assistance?
For any questions or support, please contact our customer service team via email at support@halobiz.com or WhastApp us at 019-3760149.